What exactly does this question bank provide?
You will find six illustrated scenes, 25 responses, 13 conversations with three questions each, 10 announcements with three questions each, 30 sentence completions, four texts with four questions each, then individual and cross-document passages. This Upsilar learning bank is separate from official ETS resources. The situations and business rules are exercise material.
Some of these items also appear in workshops on this site. If you have already studied them, the bank provides practice with familiar questions, not an independent baseline. The images were generated for these exercises; the tracks use synthetic voices.
The interface lets you view the answer choices for Parts 1 and 2 during review. Keep the answer key closed while listening; this is not an official test session. Tracks are separate and can be replayed, and they do not reproduce an official 45-minute audio track. There is no built-in timer, proctoring, or calibration. These differences limit the bank’s use as an exam simulation.
How can you organize effective practice?
For a first attempt, keep explanations and transcripts closed. Prepare an answer sheet numbered from 1 to 200. If your goal is spontaneous comprehension, listen to each message once and record your choice. Playback controls remain available for review; using them during the attempt changes its conditions.
For Reading questions, you can track your progress within a 75-minute window corresponding to the standard format. Note your time at each part transition and any unfinished items. This does not guarantee the same difficulty or reading time as an official test.
When reviewing, count correct answers by task type and classify mistakes. A guessed answer without a justification still needs review. No total from this bank can legitimately be converted to a score out of 990.
Photo 1
Look at the image, then play the audio. The alt text describes the scene for accessibility; reading it changes the nature of this visual exercise.
Read the transcript
A: Number 1. A: A. A worker is folding a ladder. A: B. A person is putting towels on a shelf. A: C. A basket is filled with fruit. A: D. Some curtains are being opened.
Which statement best describes the illustration?
Choose an answer.
The solution, step by step
B — A person is putting towels on a shelf.
The method in action
- The only action shown is putting the towels away. There is no ladder, fruit, or curtain in the scene.
Photo 2
Look at the image, then play the audio. The alt text describes the scene for accessibility; reading it changes the nature of this visual exercise.
Read the transcript
A: Number 2. A: A. The chairs are being stacked. A: B. A cup is being washed. A: C. Two people are looking at a laptop. A: D. The screen is being carried outside.
Which statement best describes the illustration?
Choose an answer.
The solution, step by step
C — Two people are looking at a laptop.
The method in action
- The people are looking at the screen. The chairs and cup are present, but no one is stacking or washing them.
Photo 3
Look at the image, then play the audio. The alt text describes the scene for accessibility; reading it changes the nature of this visual exercise.
Read the transcript
A: Number 3. A: A. A bicycle is leaning against a wall. A: B. Someone is repairing a wheel. A: C. A door is being painted. A: D. Several bicycles are moving along a road.
Which statement best describes the illustration?
Choose an answer.
The solution, step by step
A — A bicycle is leaning against a wall.
The method in action
- The bicycle’s position is visible; no one is repairing or painting anything, and only one bicycle is present and stationary.
Photo 4
Look at the image, then play the audio. The alt text describes the scene for accessibility; reading it changes the nature of this visual exercise.
Read the transcript
A: Number 4. A: A. The plants are being removed from their pots. A: B. The bench is being assembled. A: C. A person is picking flowers. A: D. A person is watering some plants.
Which statement best describes the illustration?
Choose an answer.
The solution, step by step
D — A person is watering some plants.
The method in action
- The watering can is pouring water onto the plants. The other answers replace the action shown with a different one.
Photo 5
Look at the image, then play the audio. The alt text describes the scene for accessibility; reading it changes the nature of this visual exercise.
Read the transcript
A: Number 5. A: A. The luggage is beside a counter. A: B. Passengers are boarding a plane. A: C. A clerk is opening a suitcase. A: D. The bags are hanging from the ceiling.
Which statement best describes the illustration?
Choose an answer.
The solution, step by step
A — The luggage is beside a counter.
The method in action
- You can state where the suitcases are, but you cannot invent passengers or an employee who is not in the scene.
Photo 6
Look at the image, then play the audio. The alt text describes the scene for accessibility; reading it changes the nature of this visual exercise.
Read the transcript
A: Number 6. A: A. The boxes are being placed on the floor. A: B. A worker is pushing a cart. A: C. The shelves are being taken apart. A: D. A worker is sealing an envelope.
Which statement best describes the illustration?
Choose an answer.
The solution, step by step
B — A worker is pushing a cart.
The method in action
- The visible action is pushing the cart. The shelves are part of the setting; no one is taking them apart or unloading anything.
Part 2 — 25 exchanges
The questions and three answer choices are recorded. Choose A, B, or C before opening the answer, which displays the written choices.
Read the transcript
A: Where should we leave the visitor badges? B: A. In the tray beside reception. B: B. At nine tomorrow. B: C. They visited last month.
Read the transcript
A: Has the supplier confirmed the delivery date? B: A. I am still waiting for an email. B: B. A supply cupboard. B: C. Please deliver the speech.
Read the transcript
A: Who is leading the safety workshop? B: A. The workshop is bright. B: B. Our new facilities manager. B: C. It leads to the station.
Read the transcript
A: Would you like me to reserve a larger room? B: A. Yes, that would help. B: B. We liked the meal. B: C. A room with blue walls.
Read the transcript
A: When does the early train depart? B: A. At a quarter past seven. B: B. From platform six. B: C. The journey was comfortable.
Read the transcript
A: Why was the outdoor concert postponed? B: A. It is a classical concert. B: B. On the concert poster. B: C. Heavy rain is expected.
Read the transcript
A: Could you check these figures before lunch? B: A. There were twelve guests. B: B. Certainly, I will do it now. B: C. The cafeteria is upstairs.
Read the transcript
A: Is the new branch open on Sundays? B: A. I opened the envelope. B: B. A branch of a tree. B: C. You can find its hours on the website.
Read the transcript
A: How many copies should I print? B: A. The printer is new. B: B. One for each of the eight participants. B: C. Yesterday afternoon.
Read the transcript
A: Would you prefer the window seat or the aisle seat? B: A. Yes, it is a seat. B: B. The aisle, please. B: C. The window was cleaned.
Read the transcript
A: The shipment has arrived earlier than expected. B: A. Then we can start packing today. B: B. I expect three guests tomorrow. B: C. A very long ship.
Read the transcript
A: Who approved the revised budget? B: A. You should ask the finance team. B: B. A very broad road. B: C. The revision took an hour.
Read the transcript
A: How can I reset my account password? B: A. There are two accounts. B: B. For three months. B: C. Use the link on the login page.
Read the transcript
A: Did you remember to attach the invoice? B: A. A wooden attachment. B: B. Let me check the sent message. B: C. It costs less than before.
Read the transcript
A: Why do we need another inspection? B: A. The first report was incomplete. B: B. Inspectors wear badges. B: C. Next to the elevator.
Read the transcript
A: Which entrance should the guests use? B: A. They arrived together. B: B. The one facing the garden. B: C. The guests enjoyed dinner.
Read the transcript
A: Can you cover my shift on Friday? B: A. I already have a medical appointment. B: B. Friday is printed in bold. B: C. The cover is green.
Read the transcript
A: How long will the installation take? B: A. The installer is here. B: B. About two hours. B: C. In the conference room.
Read the transcript
A: Should we order more name tags? B: A. The order was alphabetical. B: B. My name is on the list. B: C. There are enough for everyone.
Read the transcript
A: Where did you put the signed agreement? B: A. We all agreed yesterday. B: B. It is a good signature. B: C. I gave it to the legal assistant.
Read the transcript
A: The meeting room is unusually cold today. B: A. The room can seat ten people. B: B. I will adjust the thermostat. B: C. Today is Tuesday.
Read the transcript
A: Have the new uniforms been distributed? B: A. Only to the morning staff so far. B: B. A uniform colour. B: C. We have a staff entrance.
Read the transcript
A: When should I send the reminder? B: A. After the registration period closes. B: B. A friendly reminder. B: C. I sent a parcel.
Read the transcript
A: Could we discuss the design over lunch? B: A. The lunch menu is long. B: B. I am free at noon. B: C. It was designed last year.
Read the transcript
A: Do you know whether the tickets are refundable? B: A. I bought a return train ticket. B: B. The concert was wonderful. B: C. The conditions are printed on the back.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
A — In the tray beside reception.
The method in action
- “Where” asks for a place. The time and the response repeating “visitor” do not answer it.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
A — I am still waiting for an email.
The method in action
- Waiting for an email indirectly indicates that confirmation is missing; the other choices use similar-sounding words.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
B — Our new facilities manager.
The method in action
- “Who” asks about a person; “manager” answers that question.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
A — Yes, that would help.
The method in action
- This is an offer of help, accepted by the chosen response. The room’s color does not answer it.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
A — At a quarter past seven.
The method in action
- “When” asks about a time; the platform would answer “Where.”
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
C — Heavy rain is expected.
The method in action
- The rain explains why the event was postponed. The music genre and poster location are irrelevant.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
B — Certainly, I will do it now.
The method in action
- The question is a request, and the correct response agrees to do it. “Lunch” and “figures” alone do not support the other choices.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
C — You can find its hours on the website.
The method in action
- The correct response says where to check the requested information without making up the hours.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
B — One for each of the eight participants.
The method in action
- The response infers a quantity of eight; the other options do not provide a relevant number.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
B — The aisle, please.
The method in action
- A choice between two options calls for selecting one; a simple “yes” does not decide.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
A — Then we can start packing today.
The method in action
- The response draws a relevant conclusion from the shipment’s arrival. A direct question is not required.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
A — You should ask the finance team.
The method in action
- The response directs the speaker to someone who may know. The other choices do not name a responsible person.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
C — Use the link on the login page.
The method in action
- Here, “How” asks for a procedure, not a duration or quantity.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
B — Let me check the sent message.
The method in action
- The response helpfully offers to check; the absence of “yes” or “no” does not make it incorrect.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
A — The first report was incomplete.
The method in action
- An incomplete report explains the need for another inspection; no one asks where the elevator is.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
B — The one facing the garden.
The method in action
- “Which entrance” asks the speaker to identify an entrance. The other responses mention the guests without choosing one.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
A — I already have a medical appointment.
The method in action
- The response indirectly says the speaker is unavailable. “Cover” here means take someone’s shift, not a cover.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
B — About two hours.
The method in action
- “How long” asks for a duration; the correct response is the only duration offered.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
C — There are enough for everyone.
The method in action
- The response explains why another order is unnecessary; simply repeating “name” or “order” is not enough.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
C — I gave it to the legal assistant.
The method in action
- Giving it to someone helps locate the document. A location can be given indirectly.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
B — I will adjust the thermostat.
The method in action
- The response offers an action that addresses the room being cold, unlike the unrelated information.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
A — Only to the morning staff so far.
The method in action
- The response gives an accurate partial update on distribution; the word “staff” alone does not make the other option relevant.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
A — After the registration period closes.
The method in action
- The response gives a time reference. A date can be expressed as an event.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
B — I am free at noon.
The method in action
- Being available at noon implicitly accepts the invitation.
Listen to the question or statement and the three responses, then choose A, B, or C.
Choose an answer.
The solution, step by step
C — The conditions are printed on the back.
The method in action
- The response says where to find the terms. A return ticket is not necessarily refundable.
Conversation 1
Read the three questions, then listen to the conversation once before answering.
Read the transcript
A: The projector in room Cedar is not working. Our product demonstration starts in twenty minutes. B: Room Maple has a working screen, but it only seats twelve. A: We have ten visitors, so that should be fine. Could you put a sign on the Cedar door? B: Of course. I will also email the presenter.
What problem are the speakers discussing?
Choose an answer.
The solution, step by step
C — Faulty presentation equipment.
The method in action
- The projector is not working; all ten visitors fit in the 12-seat room.
Where will the demonstration take place?
Choose an answer.
The solution, step by step
D — Room Maple.
The method in action
- Room Maple is suggested and then accepted by the first speaker.
What will the second speaker do?
Choose an answer.
The solution, step by step
A — Notify the presenter.
The method in action
- The final line says the presenter will be emailed; no repair is promised.
Conversation 2
Read the three questions, then listen to the conversation once before answering.
Read the transcript
A: I ordered six ceramic bowls, but one arrived cracked. The outer box looks fine. B: I am sorry. Please send a photo of the damaged bowl, and we will ship a replacement at no charge. A: Should I send the broken one back? B: No, a photo is enough. The replacement will leave tomorrow.
Why is the customer calling?
Choose an answer.
The solution, step by step
D — An item is damaged.
The method in action
- The customer reports a broken bowl, not a missing package.
What is the customer asked to provide?
Choose an answer.
The solution, step by step
D — A photograph.
The method in action
- Speaker B asks only for a photo.
What does the representative say about the replacement?
Choose an answer.
The solution, step by step
A — It will be shipped tomorrow.
The method in action
- The free replacement will ship the next day; no pickup is required.
Conversation 3
Read the three questions, then listen to the conversation once before answering.
Read the transcript
A: The morning walking tour is fully booked. We still have places at two, though. B: My train leaves at four. How long is the tour? A: Ninety minutes. It ends beside the central station. B: That works. Please book two places for this afternoon.
Where is the conversation most likely taking place?
Choose an answer.
The solution, step by step
A — At a tourist information desk.
The method in action
- The guided-tour booking indicates a tourist information setting.
Why does the customer ask about duration?
Choose an answer.
The solution, step by step
D — A train departure limits the available time.
The method in action
- The 4 p.m. train departure explains the question.
How many places does the customer request?
Choose an answer.
The solution, step by step
B — Two.
The method in action
- The final sentence explicitly requests two places.
Conversation 4
Read the three questions, then listen to the conversation once before answering.
Read the transcript
A: Have you seen the draft for our reusable packaging brochure? B: Yes. The pictures look good, but the collection instructions are too small to read. A: I can enlarge that section and move the customer quote to the back page. B: Great. Send me the revised version before you ask the printer for a quote.
What are the speakers reviewing?
Choose an answer.
The solution, step by step
A — A promotional brochure.
The method in action
- The speakers are reviewing a draft brochure about reusable packaging.
What change is requested?
Choose an answer.
The solution, step by step
C — Make the instructions larger.
The method in action
- The issue identified is that the instructions are difficult to read.
What should happen before contacting the printer?
Choose an answer.
The solution, step by step
A — The revised version should be sent for review.
The method in action
- The request is to send the revised version before asking the printer for a quote.
Conversation 5
Read the three questions, then listen to the conversation once before answering.
Read the transcript
A: I need to change my appointment with the careers adviser. I have a laboratory class on Tuesday morning. B: She has an opening at three on Wednesday. Would that work? A: Yes. Should I bring a printed résumé? B: Please email it by Tuesday evening so she can read it first.
Why does the student want a different appointment?
Choose an answer.
The solution, step by step
A — A class creates a conflict.
The method in action
- The laboratory class conflicts with the original appointment.
When is the new appointment?
Choose an answer.
The solution, step by step
B — Wednesday afternoon.
The method in action
- Three o’clock on Wednesday is Wednesday afternoon.
What should the student do in advance?
Choose an answer.
The solution, step by step
D — Email a résumé.
The method in action
- The résumé should be emailed so it can be reviewed in advance.
Conversation 6
Read the three questions, then listen to the conversation once before answering.
Read the transcript
A: The bakery delivery is here, but the driver has brought twelve trays instead of ten. B: Our order changed yesterday when the additional guests confirmed. The kitchen manager approved it. A: All right. Where should I put them? B: On the lower shelves in the cold room, please. The upper shelves are reserved for desserts.
What initially concerns the first speaker?
Choose an answer.
The solution, step by step
D — The delivery quantity.
The method in action
- The question is prompted by an order of twelve trays instead of ten.
Why was the order changed?
Choose an answer.
The solution, step by step
D — More guests confirmed.
The method in action
- The additional guests explain the increased quantity.
Where should the trays be placed?
Choose an answer.
The solution, step by step
A — On the cold room’s lower shelves.
The method in action
- Speaker B points to the lower shelves; the upper shelves are reserved for desserts.
Conversation 7
Read the three questions, then listen to the conversation once before answering.
Read the transcript
A: I have finished entering the survey responses. Should I send the spreadsheet to the whole team? B: Not yet. Two customers asked us not to share their contact details. A: I will remove those columns from the copy we circulate. B: Thanks. Keep the original file in the restricted folder.
What has the first speaker completed?
Choose an answer.
The solution, step by step
D — Survey data entry.
The method in action
- Entering the survey responses is complete.
Why should the file be changed?
Choose an answer.
The solution, step by step
A — To respect a privacy request.
The method in action
- Two people asked that their contact information not be shared.
What will happen to the original file?
Choose an answer.
The solution, step by step
B — It will remain in a restricted folder.
The method in action
- The final line specifies where the original file should be stored.
Conversation 8
Read the three questions, then listen to the conversation once before answering.
Read the transcript
A: The lift is unavailable until noon. Is there another way to move these cartons upstairs? B: The service lift at the rear is operating. You will need a key from reception. A: I will collect it now. Can you wait here with the trolley? B: Certainly. We have plenty of time before the exhibition opens.
What do the speakers need to do?
Choose an answer.
The solution, step by step
B — Move some cartons upstairs.
The method in action
- The purpose is to move the cartons, not to make a repair.
Where can the key be obtained?
Choose an answer.
The solution, step by step
A — At reception.
The method in action
- The service elevator key is at reception.
What is implied about the exhibition?
Choose an answer.
The solution, step by step
D — It has not opened yet.
The method in action
- There is still time before opening, so it has not happened yet.
Conversation 9
Read the three questions, then listen to the conversation once before answering.
Read the transcript
A: I would like to join the evening ceramics course, but I cannot attend the first class. B: That class covers studio safety, so everyone must attend it before using the equipment. A: Is there another safety session? B: Yes, Saturday at ten. If you come then, you can join the course the following week.
What would the customer like to do?
Choose an answer.
The solution, step by step
A — Join a ceramics course.
The method in action
- The request is to enroll in the evening class.
Why is the first class important?
Choose an answer.
The solution, step by step
C — It is a prerequisite for using the equipment.
The method in action
- The safety session must be completed before using the equipment.
What alternative is offered?
Choose an answer.
The solution, step by step
B — A Saturday safety session.
The method in action
- The Saturday session will meet the prerequisite.
Conversation 10
Read the three questions, then listen to the conversation once before answering.
Read the transcript
A: The trial order of insulated bottles sold out in three days. B: That is encouraging. Do we know which colour customers preferred? A: Blue sold fastest, but several people asked for a smaller size. B: Let us order more blue bottles and ask the supplier about a smaller model.
What are the speakers discussing?
Choose an answer.
The solution, step by step
B — A successful product trial.
The method in action
- The trial batch sold quickly and received positive feedback.
What did some customers request?
Choose an answer.
The solution, step by step
B — A smaller size.
The method in action
- The smaller size is mentioned explicitly.
What will the speakers ask the supplier about?
Choose an answer.
The solution, step by step
A — A smaller bottle model.
The method in action
- The decision responds to the request for a smaller size, not a lower price.
Conversation 11
Read the three questions, then listen to the conversation once before answering.
Read the transcript
A: Our guest speaker’s flight has been delayed. She will miss the opening session. B: Could we move the panel discussion to the morning and her talk to the afternoon? A: I have checked with the panel members, and they are all available. B: Good. I will update the programme on the event website.
What has caused a scheduling problem?
Choose an answer.
The solution, step by step
A — A delayed flight.
The method in action
- The flight delay means they will not arrive by opening time.
What change is proposed?
Choose an answer.
The solution, step by step
A — Move the panel to the morning.
The method in action
- Speaker B suggests swapping the panel and presentation time slots.
What will the second speaker update?
Choose an answer.
The solution, step by step
B — The online programme.
The method in action
- The final line says the schedule will be updated on the website.
Conversation 12
Read the three questions, then listen to the conversation once before answering.
Read the transcript
A: Your bicycle is ready. We replaced the rear brake cable, but the front one is still in good condition. B: Thanks. Did you also check the lights? A: Yes, both work. The total is thirty-eight pounds, including labour. B: Great. I will pick it up after work.
What repair was carried out?
Choose an answer.
The solution, step by step
A — The rear brake cable was replaced.
The method in action
- Only the rear brake cable was replaced.
What does the price include?
Choose an answer.
The solution, step by step
C — Labour.
The method in action
- The quoted price includes labor (“including labour”).
When will the customer collect the bicycle?
Choose an answer.
The solution, step by step
B — After work.
The method in action
- The final sentence gives the pickup time.
Conversation 13
Read the three questions, then listen to the conversation once before answering.
Read the transcript
A: The volunteer schedule still has a gap at the information desk on Sunday afternoon. B: I can cover that period if someone takes my Saturday morning shift. A: Nora said she is free on Saturday. I will ask her. B: Thanks. Please confirm by tonight so I can arrange transport.
Where is another volunteer needed?
Choose an answer.
The solution, step by step
C — At the information desk.
The method in action
- The information desk is the shift that still needs coverage.
Under what condition can the second speaker help?
Choose an answer.
The solution, step by step
B — Someone covers the Saturday shift.
The method in action
- Covering the Saturday shift is a condition for taking the Sunday shift.
Why is confirmation needed tonight?
Choose an answer.
The solution, step by step
A — To arrange transport.
The method in action
- Arranging transportation is the reason stated explicitly.
Talk 1
Read the questions before playing the recording. Focus on the purpose of each piece of information rather than trying to memorize every word.
Read the transcript
A: Welcome to the community repair fair. Our volunteers can help with small electrical appliances and clothing, but we cannot accept large furniture today. Please collect a numbered ticket from the entrance table. While you wait, you can watch a free demonstration of basic sewing techniques in the side room.
What event is being introduced?
Choose an answer.
The solution, step by step
B — A repair fair.
The method in action
- The volunteers help repair appliances and clothing.
What is not accepted?
Choose an answer.
The solution, step by step
A — Large furniture.
The method in action
- Large furniture is explicitly excluded.
What can visitors do while waiting?
Choose an answer.
The solution, step by step
A — Watch a sewing demonstration.
The method in action
- A free sewing demonstration is announced.
Talk 2
Read the questions before playing the recording. Focus on the purpose of each piece of information rather than trying to memorize every word.
Read the transcript
A: This is a message for passengers travelling to Northbridge. The eleven twenty service will depart from platform four instead of platform two. The departure time has not changed. Passengers requiring assistance should speak to a member of staff near the ticket barriers.
Who is the announcement for?
Choose an answer.
The solution, step by step
C — Train passengers.
The method in action
- The platforms and the rail service point to passengers.
What has changed?
Choose an answer.
The solution, step by step
D — The platform.
The method in action
- The departure moves from platform two to platform four; the time stays the same.
Where can assistance be requested?
Choose an answer.
The solution, step by step
C — Near the ticket barriers.
The method in action
- The staff near the barriers are the announced point of contact.
Talk 3
Read the questions before playing the recording. Focus on the purpose of each piece of information rather than trying to memorize every word.
Read the transcript
A: Hello, Ms Chen. This is Leo from Elm Dental Clinic. We need to move your appointment because your dentist will be attending a training course on Thursday. We can offer Friday at ten or Monday at three. Please call us before five this afternoon to tell us which time you prefer.
Why is the caller contacting Ms Chen?
Choose an answer.
The solution, step by step
A — To reschedule an appointment.
The method in action
- The appointment has to be moved because of a training course.
What is the dentist doing on Thursday?
Choose an answer.
The solution, step by step
C — Attending training.
The method in action
- The training course is stated explicitly.
What should Ms Chen do?
Choose an answer.
The solution, step by step
B — Call with her preferred time.
The method in action
- The message asks for a call back to choose between two time slots.
Talk 4
Read the questions before playing the recording. Focus on the purpose of each piece of information rather than trying to memorize every word.
Read the transcript
A: Before we begin the software demonstration, please connect to the guest network shown on the screen. You will not need to download anything; the tool runs in a browser. We will spend the first half hour creating a sample project, then answer questions. A recording will be sent to registered participants tomorrow.
What should participants do first?
Choose an answer.
The solution, step by step
C — Connect to a guest network.
The method in action
- Connecting to the network comes before the demonstration.
What is true about the tool?
Choose an answer.
The solution, step by step
D — It runs in a browser.
The method in action
- No download is needed because the tool runs in the browser.
What will participants receive tomorrow?
Choose an answer.
The solution, step by step
C — A recording.
The method in action
- The recording will be sent to registered participants.
Talk 5
Read the questions before playing the recording. Focus on the purpose of each piece of information rather than trying to memorize every word.
Read the transcript
A: Thank you for joining the river clean-up. Gloves and collection bags are available at this table. Please leave any sharp objects where they are and tell a team leader. We will meet back here at twelve thirty for refreshments. If you find an injured animal, contact the wildlife specialist wearing the orange jacket.
What activity are listeners taking part in?
Choose an answer.
The solution, step by step
C — A river clean-up.
The method in action
- The announcement provides arrangements for a cleanup event.
What should volunteers do with sharp objects?
Choose an answer.
The solution, step by step
D — Leave them and notify a leader.
The method in action
- The instruction implicitly forbids handling them and asks for them to be reported.
Who should be contacted about an injured animal?
Choose an answer.
The solution, step by step
D — The person in the orange jacket.
The method in action
- The orange jacket identifies the wildlife specialist.
Talk 6
Read the questions before playing the recording. Focus on the purpose of each piece of information rather than trying to memorize every word.
Read the transcript
A: Good afternoon. Due to maintenance work, the museum’s west wing is closed today. Your ticket still includes the permanent collection and the special textile exhibition. Guided visits to the textile exhibition begin on the hour at the main staircase. Visitors who booked a west-wing tour may request a refund at the ticket desk.
Why is one area closed?
Choose an answer.
The solution, step by step
A — Maintenance is underway.
The method in action
- Maintenance work causes the closure.
Where do guided visits begin?
Choose an answer.
The solution, step by step
D — At the main staircase.
The method in action
- The main staircase is the starting point.
Who can request a refund?
Choose an answer.
The solution, step by step
B — People who booked a west-wing tour.
The method in action
- The refund applies to the tour of the closed wing.
Talk 7
Read the questions before playing the recording. Focus on the purpose of each piece of information rather than trying to memorize every word.
Read the transcript
A: This week’s staff update begins with our cycle-to-work survey. Thank you to everyone who responded. The most common request was secure storage, so new bicycle lockers will be installed next month. Shower facilities are still under review. Staff wishing to use a locker should complete the form on the intranet by Friday.
What improvement has been confirmed?
Choose an answer.
The solution, step by step
B — Secure bicycle lockers.
The method in action
- The lockers are confirmed, while the showers are still under review.
What is still under review?
Choose an answer.
The solution, step by step
D — Shower facilities.
The method in action
- The talk distinguishes the decision already made from the point still under review.
What should interested staff do?
Choose an answer.
The solution, step by step
D — Complete an online form.
The method in action
- The intranet form is used to request a locker.
Talk 8
Read the questions before playing the recording. Focus on the purpose of each piece of information rather than trying to memorize every word.
Read the transcript
A: Hello, this is a reminder from Greenfield Library. The books you reserved are now ready for collection. We will hold them until Saturday. The library closes at six on weekdays and at four on Saturdays. If you cannot collect them in time, please call us to discuss an extension.
Why is the library calling?
Choose an answer.
The solution, step by step
C — Reserved books are ready.
The method in action
- The message announces that reserved books are available.
When does the library close on Saturday?
Choose an answer.
The solution, step by step
B — At four.
The method in action
- Saturday hours differ from weekday hours.
What should someone unable to collect the books do?
Choose an answer.
The solution, step by step
D — Call to discuss an extension.
The method in action
- The extension has to be discussed by phone.
Talk 9
Read the questions before playing the recording. Focus on the purpose of each piece of information rather than trying to memorize every word.
Read the transcript
A: Welcome to our monthly market report. Demand for locally produced furniture increased this quarter, especially for compact desks. To meet that demand, the workshop has added an evening production shift. Online orders will continue to be accepted, but custom designs now require an appointment with our design team.
Which product is highlighted?
Choose an answer.
The solution, step by step
C — Compact desks.
The method in action
- Compact desks are expressly mentioned.
How is the workshop responding to demand?
Choose an answer.
The solution, step by step
B — By adding an evening shift.
The method in action
- An evening shift increases production capacity.
What is now required for a custom design?
Choose an answer.
The solution, step by step
B — An appointment with the design team.
The method in action
- Custom projects require an appointment.
Talk 10
Read the questions before playing the recording. Focus on the purpose of each piece of information rather than trying to memorize every word.
Read the transcript
A: Attention all conference exhibitors. Vehicles must be removed from the loading area by eight forty-five. The hall opens to visitors at nine. Empty packaging should be stored in the room behind stand thirty, not under the display tables. If you need help with heavy equipment, speak to the operations team at the blue desk.
Who is being addressed?
Choose an answer.
The solution, step by step
A — Conference exhibitors.
The method in action
- Delivery vehicles and stands apply to exhibitors.
Where should empty packaging be stored?
Choose an answer.
The solution, step by step
C — Behind stand thirty.
The method in action
- The storage location is separate from the operations team’s desk.
Who can help with heavy equipment?
Choose an answer.
The solution, step by step
B — The operations team.
The method in action
- The operations team at the blue desk provides assistance.
Part 5 — 30 sentences
Choose an answer for each blank. Then classify any mistake as a grammar, collocation, or sentence meaning issue.
Please submit your travel expenses _____ Friday.
Choose an answer.
The solution, step by step
D — by
The method in action
- “By” sets a deadline. “During” introduces a period; “among” and “into” express other relationships.
The final report was reviewed _____ before publication.
Choose an answer.
The solution, step by step
A — carefully
The method in action
- The verb “reviewed” takes the adverb “carefully.” “Careful” is an adjective; the other options are nouns.
Each applicant _____ to provide two references.
Choose an answer.
The solution, step by step
D — needs
The method in action
- “Each applicant” is singular; “needs” agrees with the subject and is a conjugated verb.
The café is closed _____ the kitchen is being renovated.
Choose an answer.
The solution, step by step
D — because
The method in action
- The renovation explains the closure. “Despite” is not followed directly by a conjugated clause.
We _____ the new display yesterday afternoon.
Choose an answer.
The solution, step by step
B — installed
The method in action
- “Yesterday” places the action in a completed past period; the simple past is appropriate.
The new warehouse is _____ than the old one.
Choose an answer.
The solution, step by step
C — larger
The method in action
- “Than” introduces a comparison; “larger” is the comparative form of “large.”
Customers may exchange an item if they retain the original _____.
Choose an answer.
The solution, step by step
A — receipt
The method in action
- “Original” is followed by the noun for proof of purchase: “receipt.”
Ms Rivera has worked here _____ 2021.
Choose an answer.
The solution, step by step
A — since
The method in action
- “Since” introduces the starting point of an ongoing situation. “For” would require a duration.
Please contact the technician _____ installed the equipment.
Choose an answer.
The solution, step by step
A — who
The method in action
- The relative pronoun is the subject of “installed” and refers to a person, so “who” is correct.
The manager asked us _____ the revised schedule.
Choose an answer.
The solution, step by step
D — to check
The method in action
- The construction is “ask someone to do something.”
The files are stored in a _____ cabinet.
Choose an answer.
The solution, step by step
B — lockable
The method in action
- “Lockable” is the adjective meaning that the cabinet can be locked. “To lock” is an infinitive and cannot go between “a” and “cabinet.”
Choose the form used in formal written English: Neither of the two proposals _____ within our budget.
Choose an answer.
The solution, step by step
C — is
The method in action
- In the requested formal written English, “neither of” takes “is” here. “Are” occurs in informal usage; the register specified in the prompt distinguishes the options.
We will confirm the booking as soon as we _____ your deposit.
Choose an answer.
The solution, step by step
A — receive
The method in action
- Use the simple present in this time clause with a future meaning.
The training session has been postponed _____ next Monday.
Choose an answer.
The solution, step by step
C — until
The method in action
- “Until” marks the new date of the postponement. “At” is not used before “next Monday.”
All visitors must wear _____ badges while in the building.
Choose an answer.
The solution, step by step
B — their
The method in action
- The possessive determiner “their” comes before “badges”; “theirs” is used without a following noun.
The revised instructions are easy to _____.
Choose an answer.
The solution, step by step
B — understand
The method in action
- Here, “to” is followed by the base form “understand.”
This discount is available only _____ registered members.
Choose an answer.
The solution, step by step
C — to
The method in action
- The expected collocation is “available to someone.”
The parcel _____ before the office closed.
Choose an answer.
The solution, step by step
A — was delivered
The method in action
- The parcel receives the action; the past passive is “was delivered.”
There is _____ information on the final page.
Choose an answer.
The solution, step by step
B — additional
The method in action
- “Information” is uncountable; “additional” modifies it without requiring a plural form.
The sales team met to discuss _____ to improve customer support.
Choose an answer.
The solution, step by step
D — how
The method in action
- “How” introduces the way to improve the service.
Please keep a copy of the contract for your _____.
Choose an answer.
The solution, step by step
C — records
The method in action
- “For your records” is the expression for documents kept in one’s files.
The entrance is temporarily closed; _____, visitors should use the side door.
Choose an answer.
The solution, step by step
D — therefore
The method in action
- “Therefore” expresses the result of the closure. “Instead of” would require a noun complement.
The accountant found an _____ in the invoice.
Choose an answer.
The solution, step by step
D — error
The method in action
- After “an,” this sentence requires a countable noun that begins with a vowel sound: “error.”
You can cancel without charge _____ you notify us two days in advance.
Choose an answer.
The solution, step by step
C — provided that
The method in action
- “Provided that” introduces the condition for canceling without charge.
The team is responsible _____ maintaining the website.
Choose an answer.
The solution, step by step
B — for
The method in action
- “Responsible for” is the correct collocation.
By the time the guests arrived, the staff _____ the room.
Choose an answer.
The solution, step by step
C — had prepared
The method in action
- The past perfect places the preparation before another past event.
The new policy applies to every _____.
Choose an answer.
The solution, step by step
B — employee
The method in action
- “Every” is followed by a singular count noun: “employee.”
Our office is located _____ the library and the post office.
Choose an answer.
The solution, step by step
C — between
The method in action
- “Between” connects two identified reference points here.
The director congratulated the team on _____ the project early.
Choose an answer.
The solution, step by step
A — completing
The method in action
- After “on,” “completing the project” is the required gerund phrase; “complete” would be a bare verb form.
Please let us know _____ you require wheelchair access.
Choose an answer.
The solution, step by step
D — whether
The method in action
- “Whether” introduces the indirect question about the need for access.
Text completion 1
Memo — To all workshop participants. The photography workshop has moved to Studio B because Studio A (1) _____. The starting time remains unchanged. (2) _____, please arrive at nine as originally planned. A map showing the new room is (3) _____ to this message. (4) _____ If you require step-free access, contact reception before Friday.
Blank (1)
Choose an answer.
The solution, step by step
A — is being painted
The method in action
- The studio is undergoing work: “is being painted” is the present progressive passive.
Blank (2)
Choose an answer.
The solution, step by step
C — Therefore
The method in action
- The time has not changed, so arriving at nine follows from that. “Therefore” expresses this connection.
Blank (3)
Choose an answer.
The solution, step by step
B — attached
The method in action
- After “is,” “attached” describes the enclosed document; the other forms do not fit this structure.
Blank (4)
Choose an answer.
The solution, step by step
B — Studio B is on the first floor, near the lift.
The method in action
- The location completes the reference to the map and sets up the question about step-free access. The other sentences change the subject.
Text completion 2
Email — Dear Mr Mensah, Thank you for your enquiry about our meeting rooms. The Oak Room can accommodate twenty people, (1) _____ the Birch Room seats twelve. Both rooms include a screen. Catering can be arranged at an (2) _____ charge. Please send us your preferred date so that we can check (3) _____. (4) _____ Kind regards, Venue Services.
Blank (1)
Choose an answer.
The solution, step by step
B — whereas
The method in action
- “Whereas” contrasts the capacities. “Because of” and “despite” do not directly precede a clause.
Blank (2)
Choose an answer.
The solution, step by step
D — additional
The method in action
- “Charge” is modified by the adjective “additional”; “additionally” would be an adverb.
Blank (3)
Choose an answer.
The solution, step by step
C — availability
The method in action
- Here, “check” takes the noun “availability,” referring to whether the rooms are available.
Blank (4)
Choose an answer.
The solution, step by step
C — We will then send you a quotation for the available options.
The method in action
- “Then” refers to the preceding check; a quotation is the logical next step after the room rental inquiry.
Text completion 3
Notice — The staff book exchange will take place in the lounge next Wednesday. Please bring books that are clean and in good (1) _____. Labels will be provided so that you can write a short recommendation. You do not need to bring a book in order (2) _____ one. Any books left at the end of the day (3) _____ to a local charity. (4) _____
Blank (1)
Choose an answer.
The solution, step by step
B — condition
The method in action
- “In good condition” means in acceptable shape; the noun “condition” is needed.
Blank (2)
Choose an answer.
The solution, step by step
A — to take
The method in action
- The purpose phrase is “in order to,” followed by the base form of the verb.
Blank (3)
Choose an answer.
The solution, step by step
A — will be donated
The method in action
- The future donation concerns books receiving the action: “will be donated.”
Blank (4)
Choose an answer.
The solution, step by step
A — Please collect any personal belongings before you leave.
The method in action
- The final sentence gives an instruction that fits an event in a shared space. The others contradict or distract from the announcement.
Text completion 4
Email — Hello team, The first batch of reusable cups arrived this morning. We checked all cartons and found that the number of cups was (1) _____. However, two lids were missing. I have contacted Elena at the supplier’s office, (2) _____ will send replacements tomorrow. Please keep the packaging (3) _____ we have checked the second delivery. (4) _____ Best, Amira.
Blank (1)
Choose an answer.
The solution, step by step
D — correct
The method in action
- After “was,” “correct” is the predicate adjective describing the amount.
Blank (2)
Choose an answer.
The solution, step by step
A — who
The method in action
- “Who” refers to Elena and is the subject of “will send.” In standard English, “whom” cannot serve as a subject; “where” does not provide a subject, and “whose” would need a noun after it here.
Blank (3)
Choose an answer.
The solution, step by step
D — until
The method in action
- “Until” introduces the point up to which the packaging should be kept.
Blank (4)
Choose an answer.
The solution, step by step
D — I will let you know as soon as the replacements arrive.
The method in action
- The promise to send an update continues the follow-up about the missing lids.
Document 1
Notice — The rooftop garden will be closed on Monday morning while the irrigation system is inspected. It will reopen at 1 p.m. The café and indoor seating area will remain open as usual. Please do not move the temporary barriers.
Why will the garden close?
Choose an answer.
The solution, step by step
A — For a system inspection.
The method in action
- The irrigation inspection is the stated reason.
Which area will remain available?
Choose an answer.
The solution, step by step
A — The indoor seating area.
The method in action
- The indoor area remains open, unlike the garden.
When can visitors return to the garden?
Choose an answer.
The solution, step by step
B — At 1 p.m.
The method in action
- The garden is scheduled to reopen at 1 p.m.
Document 2
Email — Dear Farah, Thank you for agreeing to review the volunteer handbook. Please focus on the section about welcoming first-time visitors. The emergency procedures have already been checked by our safety officer. Could you send comments by Thursday? We plan to print the final version on Monday. Best, Tomas.
What is Farah asked to review?
Choose an answer.
The solution, step by step
B — Advice for welcoming new visitors.
The method in action
- The requested focus is welcoming first-time visitors; the safety procedures have already been reviewed.
What has already been done?
Choose an answer.
The solution, step by step
D — Safety procedures have been checked.
The method in action
- The safety officer has checked the procedures.
What is the deadline for comments?
Choose an answer.
The solution, step by step
B — Thursday.
The method in action
- Thursday is the deadline for comments; Monday is when the handbook will be printed.
Document 3
Advertisement — Alder Desk Lamps. Adjustable lighting for home offices. Order any two lamps this week and receive free delivery within the city. Installation is not included. Customers may view the full range at our showroom, open Tuesday to Saturday. Online orders are accepted every day.
What qualifies an order for free delivery?
Choose an answer.
The solution, step by step
D — It is placed during the offer week, includes two lamps and is delivered within the city.
The method in action
- Two conditions apply: order two lamps during the promotion and have them delivered within the city.
What is excluded?
Choose an answer.
The solution, step by step
D — Installation.
The method in action
- Installation is not included.
What can customers do on a Sunday?
Choose an answer.
The solution, step by step
D — Place an online order.
The method in action
- Online orders are accepted every day, even when the showroom is closed.
Document 4
Message — Hi Noel, The sample fabric arrived, and the colour matches our display perfectly. Unfortunately, the material is thinner than we expected. Please ask the manufacturer whether a heavier version is available in the same colour before confirming the order. We can wait until next week. — Sora
What is satisfactory about the sample?
Choose an answer.
The solution, step by step
B — Its colour.
The method in action
- The color is right, but the fabric is too thin.
What should Noel do before confirming?
Choose an answer.
The solution, step by step
C — Check for a heavier version.
The method in action
- Sora asks Noel to check whether a thicker fabric is available in the same color.
What does the message suggest about timing?
Choose an answer.
The solution, step by step
C — An immediate decision is unnecessary.
The method in action
- Being able to wait until the following week means there is no immediate rush.
Document 5
Notice — From 3 June, parcels for tenants at Linden House will be held at reception for three working days. After this period, they will be transferred to the basement storage room. Large deliveries must still be arranged directly with the building manager. Reception staff cannot accept refrigerated items.
What happens after three working days?
Choose an answer.
The solution, step by step
D — A parcel moves to basement storage.
The method in action
- The only stated consequence is that the reception will move to the basement.
Who should tenants contact about large deliveries?
Choose an answer.
The solution, step by step
C — The building manager.
The method in action
- The manager remains responsible for arranging large deliveries.
What will reception refuse?
Choose an answer.
The solution, step by step
A — Items requiring refrigeration.
The method in action
- Refrigerated items are explicitly excluded.
Document 6
Email — Dear members, Our next astronomy evening will begin with a short indoor presentation. Weather permitting, we will then use the telescopes in the courtyard. If clouds prevent outdoor observation, the speaker will lead a question session inside. Attendance is free, but seats must be reserved through the club website.
What will happen first?
Choose an answer.
The solution, step by step
B — An indoor presentation.
The method in action
- The first activity is the short indoor presentation.
What will replace telescope observation if necessary?
Choose an answer.
The solution, step by step
B — An indoor question session.
The method in action
- The Q&A session is the alternative plan in case of clouds.
What must attendees do?
Choose an answer.
The solution, step by step
C — Reserve a seat online.
The method in action
- The event is free, but reservations are still required.
Document 7
Product instructions — Before using the portable label printer, charge it fully with the supplied cable. The indicator turns green when charging is complete. Install the label roll with the loose end facing downward. If the printed labels appear faint, check that the roll is installed correctly before replacing the battery.
How is a full charge indicated?
Choose an answer.
The solution, step by step
D — By a green light.
The method in action
- The indicator turns green when charging is complete.
What should be checked if labels are faint?
Choose an answer.
The solution, step by step
C — The label roll’s position.
The method in action
- The instructions say to check the roll direction before replacing the battery.
What is supplied with the printer?
Choose an answer.
The solution, step by step
D — A charging cable.
The method in action
- The text mentions the included cable but does not promise other accessories.
Document 8
Review — I hired a cargo bicycle from City Wheels to move some boxes. The booking process was simple, and the staff demonstrated the brakes before I left. The basket was large enough for my boxes, but I found the seat difficult to adjust. I would use the service again, especially for short trips.
Why did the reviewer rent the bicycle?
Choose an answer.
The solution, step by step
A — To transport boxes.
The method in action
- The cargo bike is used to move boxes.
What criticism is mentioned?
Choose an answer.
The solution, step by step
D — The seat was hard to adjust.
The method in action
- The only concern raised is the seat adjustment.
What is the reviewer’s overall intention?
Choose an answer.
The solution, step by step
C — To use the service again.
The method in action
- The final sentence says the bike will be used again despite the concern.
Document 9
Internal update — The archive digitisation project has completed its first stage. All documents dated before 1990 have been scanned. The originals will remain in storage until the quality review is finished. Staff should report unreadable scans through the support form, including the document reference number.
What has been completed?
Choose an answer.
The solution, step by step
A — Scanning documents dated before 1990.
The method in action
- The first phase covers only documents dated before 1990.
Why are the originals retained?
Choose an answer.
The solution, step by step
D — Quality review is not yet complete.
The method in action
- The records are kept until the quality review is complete.
What should a problem report include?
Choose an answer.
The solution, step by step
B — The document reference number.
The method in action
- The reference number identifies the unreadable scan.
Document 10
Invitation — Join illustrator Mina Sol at Harbour Bookshop on Friday at 6 p.m. Mina will explain how she develops characters for children’s books and sign copies afterward. The talk lasts forty minutes. Admission is free. Copies may be purchased on site, but buying a book is not required to attend.
What will Mina discuss?
Choose an answer.
The solution, step by step
C — Developing illustrated characters.
The method in action
- The announced topic is character creation.
What is true of attendance?
Choose an answer.
The solution, step by step
D — It is free without an obligation to buy.
The method in action
- Buying a book is not required to attend the event.
Multiple-document set 1
Document 1 — Course list. Saturday workshops: Frame Making, 9:00–11:00, Room 2, materials included; Botanical Drawing, 11:30–13:00, Room 4, bring a pencil; Clay Modelling, 14:00–16:00, Room 2, materials included. Each workshop costs £18.
Document 2 — Email from Jo. I want to book a Saturday workshop for my sister. She already attends a weekly drawing class, so I would prefer something different. She works until noon and can bring her own tools if needed. Please choose the suitable workshop and reserve one place.
Which workshop meets Jo’s requirements?
Choose an answer.
The solution, step by step
B — Clay Modelling.
The method in action
- Only Clay Modelling starts after noon and does not focus on drawing.
Where will Jo’s sister attend?
Choose an answer.
The solution, step by step
D — Room 2.
The method in action
- The clay modeling class is in Room 2.
What will she need to pay?
Choose an answer.
The solution, step by step
C — £18.
The method in action
- Each workshop costs £18, and only one seat is requested.
Why is Botanical Drawing unsuitable?
Choose an answer.
The solution, step by step
B — Jo prefers a different activity and her sister is working when it starts.
The method in action
- The email specifies both restrictions; it does not say the booking is canceled.
What is included in the selected workshop?
Choose an answer.
The solution, step by step
A — Materials.
The method in action
- “Materials included” is listed for Clay Modelling.
Multiple-document set 2
Document 1 — Hotel notice. Breakfast is served from 6:30 to 10:00 on weekdays and from 7:00 to 10:30 at weekends. Guests leaving before breakfast may request a packed meal at reception by 8 p.m. the previous evening. Airport transfers must be booked separately.
Document 2 — Message from Priya. We leave the hotel at 5:45 on Monday morning. Please ask reception for two packed breakfasts this evening. Our taxi is already booked, so we do not need the hotel’s transfer service.
Why are packed meals needed?
Choose an answer.
The solution, step by step
A — The guests leave before normal breakfast service.
The method in action
- Monday’s 5:45 departure is before the 6:30 service starts.
By what time must the request be made?
Choose an answer.
The solution, step by step
D — 8 p.m. Sunday.
The method in action
- The day before Monday is Sunday, and the deadline is 8 p.m.
How many meals are requested?
Choose an answer.
The solution, step by step
B — Two.
The method in action
- The message requests two packed breakfasts.
What has already been arranged?
Choose an answer.
The solution, step by step
B — A taxi.
The method in action
- The taxi is booked; no hotel transfer is needed.
What does the notice say about transfers?
Choose an answer.
The solution, step by step
A — They require a separate booking.
The method in action
- The separate booking appears in Document 1.
Multiple-document set 3
Document 1 — Supplier quotation. Model L desk chair: £120 each. Orders of 10 or more receive a 10% discount on chairs. Delivery: £30 per order. Assembly: optional, £8 per chair. Quotation valid until 14 October.
Document 2 — Email from Finance. Please order 10 Model L chairs. Our facilities team will assemble them, so do not add that option. Use the current quotation and arrange delivery to the second-floor office.
Document 3 — Order note. Delivery access: service entrance on Fern Street. A lift is available. Contact Eli at reception on arrival.
Why does the order qualify for a discount?
Choose an answer.
The solution, step by step
A — It includes ten chairs.
The method in action
- The stated threshold is met by ordering ten units.
What is the chair cost after the discount, excluding delivery?
Choose an answer.
The solution, step by step
D — £1,080.
The method in action
- 10 × 120 = 1,200; a 10% discount is 120; the chairs cost £1,080.
Which service from the quotation is not requested?
Choose an answer.
The solution, step by step
D — Supplier assembly.
The method in action
- The in-house team will assemble the chairs.
Where should the delivery vehicle go?
Choose an answer.
The solution, step by step
B — The service entrance on Fern Street.
The method in action
- The third document provides the access address.
Whom should the driver contact on arrival?
Choose an answer.
The solution, step by step
C — Eli at reception.
The method in action
- Eli is the logistics contact.
Multiple-document set 4
Document 1 — Community room rules. Reservations include a 15-minute setup period before the booked event and a 15-minute cleanup period afterward. Rooms must be empty by 9 p.m. Food is permitted only in Room B. Projectors are available in both rooms.
Document 2 — Booking request. Our film discussion will run from 6:30 to 8 p.m. We would like to serve sandwiches during the event and use a projector. There will be 14 attendees.
Document 3 — Availability. Room A: 20 seats, available after 6 p.m. Room B: 16 seats, available after 5 p.m. Both rooms are available on the requested date.
Which room is suitable?
Choose an answer.
The solution, step by step
D — Room B.
The method in action
- Room B allows food, and its 16 seats are enough for 14 people.
At what time does the setup period for this reservation begin?
Choose an answer.
The solution, step by step
B — 6:15 p.m.
The method in action
- The 15-minute setup period comes before 6:30 p.m.
By when should cleanup finish for this reservation?
Choose an answer.
The solution, step by step
C — 8:15 p.m.
The method in action
- The cleanup slot ends 15 minutes after 8 p.m.
What equipment is requested and available?
Choose an answer.
The solution, step by step
C — A projector.
The method in action
- Both rooms have a projector.
Why is Room A not selected?
Choose an answer.
The solution, step by step
A — Food is not permitted there.
The method in action
- The food restriction, not the room capacity, rules out Room A.
Multiple-document set 5
Document 1 — Return policy. Unused items may be returned within 30 days of delivery with proof of purchase. Personalised products cannot be returned unless defective. To start a return, email customer service with your order number and a description of the issue.
Document 2 — Customer email, 18 May. Order 482 arrived on 2 May. The standard blue notebook is unused, and I would like to return it. I also ordered a notebook printed with my name. That one arrived with several pages missing. I have attached the receipt and photographs of the missing pages.
Document 3 — Customer service reply. Thank you for sending the details. Both items can enter our return process. We will email a return label tomorrow. Please wait for that label before sending the parcel.
Why can the standard notebook be returned?
Choose an answer.
The solution, step by step
D — It is unused and within the return period.
The method in action
- Sixteen days passed between delivery and the email; the item is unused and the receipt is attached.
Why is the personalised notebook eligible?
Choose an answer.
The solution, step by step
C — It is defective.
The method in action
- The missing pages count as a defect, which is an exception under the policy.
What has the customer already provided?
Choose an answer.
The solution, step by step
B — Proof of purchase and photographs.
The method in action
- The receipt and photos are included in the email.
What should the customer do before posting the parcel?
Choose an answer.
The solution, step by step
B — Wait for the return label.
The method in action
- Customer service asks the customer to wait for the label they said they would send.
When will customer service send the label?
Choose an answer.
The solution, step by step
A — The next day.
The method in action
- “Tomorrow” means the day after the reply; no calendar date is given.
The pitfall
Treating 200 in-house practice questions as a proficiency certificate
The number and distribution of items are not enough to establish equivalence with the official test. Difficulty, voices, pacing, presentation, and calibration differ. Use your result to choose tasks to work on, not to announce a predicted TOEIC score.
Getting the same questions right a second time may reflect your memory of the worked solution. Then check your method on an unfamiliar document and use ETS resources for official familiarization.
What plan should you take from your review?
Keep track of two specific challenges, one for each skill if needed. For Listening, distinguish an unfamiliar word, an unrecognized sound segment, and a missed logical relationship. For Reading, separate grammar, vocabulary, document evidence, and insufficient time.
Choose a focused workshop, study the explanations, then try a new set. A useful review is more than a count of mistakes: it should tell you what to change in your next session.
Key takeaways
- 200 questions with worked solutions and a learning-focused interface.
- Conditions differ from an official test session.
- A breakdown by challenge, without an estimated TOEIC score.